SHIPPING & RETURNS

SHIPPING

INTERNATIONAL: UNFORTUNATELY WE CANNOT SHIP ANY PLANTS INTERNATIONALLY. 

WE DELIVER TO MAINLAND UNITED KINGDOM, WITH THE EXCEPTION OF SCOTLAND. ANY ORDER PLACED WITH A DELIVERY ADDRESS OUTSIDE OF THIS REGION WILL BE CANCELLED AND REFUNDED. WE APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE.

WE USE A NEXT DAY SERVICE THROUGH DPD. PLEASE NOTE: NEXT DAY MEANS THE DAY FOLLOWING SHIPPING, NOT THE DAY AFTER THE ORDER HAS BEEN PLACED.

WE CAREFULLY BOX AND SHIP YOUR ORDERS BETWEEN MONDAY TO THURSDAY. THURSDAY 12PM IS OUR CUT-OFF FOR NEXT DAY DELIVERY. IF YOU ORDER OUTSIDE OF THESE DAYS, WE WILL LOOK AFTER YOUR PLANTS UNTIL IT IS TIME TO SHIP THEM. PLANTS WILL BE DELIVERED BETWEEN TUESDAYS AND FRIDAYS.

WHEN ORDERING PLANTS IN THE WINTER MONTHS, WE RECOMMEND THAT YOU SELECT A DELIVERY OPTION THAT INCLUDES A HEAT PACK. THIS CAN BE FOUND ON THE DROP DOWN MENU AT THE CHECKOUT PAGE. IF YOU DO NOT SELECT THIS OPTION DURING THE COLDER MONTHS AND YOUR PLANT SUFFERS RESULTING COLD DAMAGE IN TRANSIT, A REFUND WILL NOT BE GIVEN. PLEASE NOTE THAT HEAT PACKS ARE COMPRISED SOLEY OF IRON POWDER, WATER, ACTIVATED CHARCOAL, VERMICULITE, WOOD POWDER AND SALT AND DO NOT CONSTITUTE ANY RISK TO OUR ENVIRONMENT, BUT CAN BE SAFELY DISPOSED OF WITH HOUSEHOLD RUBBISH.

SHOULD THE ASSIGNED TRANSPORT COMPANY RETURN THE GOODS TO THE SELLER BECAUSE DELIVERY TO THE CLIENT WAS NOT POSSIBLE, THE CLIENT BEARS THE COST OF THE UNSUCCESSFUL DISPATCH.

THE PLANT DEN IS NOT LIABLE FOR PARCELS LOST THROUGH THE INCORRECT INPUTTING OF ADDRESS DETAILS, OR FOR PARCELS STOLEN FROM DESIGNATED SAFE SPACES.

REFUNDS & RETURNS

THE PLANT DEN DO NOT OFFER REFUNDS OR ACCEPT RETURNS FOR LIVING ITEMS SUCH AS PLANTS. WE DO ACCEPT RETURNS OF NON LIVING PRODUCTS, WHICH CAN BE EXCHANGED WITHIN SEVEN DAYS, PROVIDED THAY ARE IN EXACTLY THE SAME SALEABLE CONDITION AS WHEN THEY WERE PURCHASED. UNFORTUNATELY, WE CANNOT COVER THE RETURNING COST OF THE PRODUCT, THEREFORE RETURN COSTS ARE YOUR RESPONSIBILITY. WE ADVISE THAT YOU USE A TRACKED POSTAL OR COURIER SERVICE, SO YOU HAVE PROOF OF POSTAGE.

PLANTS ARE LIVING THINGS AND AS SUCH, EACH ARE UNIQUELY SHAPED. (PLANTS ARE LIKE PEOPLE; EVERY ONE IS DIFFERENT) VARIATIONS CAN AND DO OCCUR AND THESE VARIATIONS SHOULD BE CONSIDERED NORMAL.

CLICK & COLLECT

THE OPTION TO COLLECT FROM STORE WILL BE GIVEN ON THE FINAL PAGE OF CHECKOUT. DUE TO LIMITED SPACE FOR STORAGE AND AS THESE ARE LIVING PRODUCTS, WE ASK THAT YOU COLLECT THEM WITHIN THREE DAYS OF RECEIVING EMAIL NOTIFICATION. PLEASE CHECK YOUR SPAM FOLDER. PLEASE ONLY COME TO THE STORE ONCE YOU HAVE RECEIVED AN EMAIL CONFIRMATION.

IN THE UNLIKELY EVENT THAT WE ARE UNABLE TO FULFIL AN ORDER, WE RESERVE THE RIGHT TO REFUND. YOU WILL BE NOTIFIED IF THERE IS ANY REASON FOR THIS.

THE CLIENT SHOULD BE AWARE THAT WHILST WE MAKE EVERY EFFORT TO PACKAGE PLANTS CAREFULLY, LIGHT TRANSPORT DAMAGES MAY STILL OCCUR AND THESE WILL NOT BE CONSIDERED FOR A REFUND OR PART REFUND. SHOULD YOUR PLANT ARRIVE WITH MORE THAN SUPERFICIAL DAMAGE, WE MUST BE NOTIFIED, WITH PHOTOS, WITHIN 24 HOURS.

DISCLAIMER
 

THE EXAMPLE PHOTO WE HAVE SHOWING THE PLANT FOR SALE IS EXACTLY THAT: AN EXAMPLE. THE PLANT PHOTOGRAPHED IS NOT THE EXACT PLANT THAT WILL BE DELIVERED, INSTEAD IT IS A GOOD AND TRUSTWORTHY EXAMPLE OF TYPE. THE PLANT SENT MAY VARY SLIGHTLY IN SHAPE, SIZE, NUMBER OF BRANCHES, ETC. ALL LIVING THINGS ARE UNIQUE AND VARIATION SHOULD BE EXPECTED.

NEVER DISTURB A PLANTS' ROOTS OR REPOT A PLANT WITHIN THE FIRST 14 DAYS FOLLOWING PURCHASE. IT IS VERY IMPORTANT TO LET YOUR PLANT ACCLIMATISE TO ITS NEW ENVIRONMENT. SITUATE IT AND LET IT SETTLE IN FOR AT LEAST TWO WEEKS. IT NEEDS TO ADJUST TO YOUR HOMES SPECIFIC LIGHT AND TEMPERATURE LEVELS.

YOU AGREE NOT TO REPRODUCE, DUPLICTE, COPY, SELL OR RESELL ANY PLANT, PRODUCT, IMAGE, COPY, PACKAGING OR BRANDING FROM THE PLANT DEN WITHOUT OUR EXPRESS PERMISSION. THE PLANT DEN RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE AT ANY TIME. WE RESERVE THE RIGHT TO LIMIT OR PROHIBIT ORDERS THAT IN OUR JUDGEMENT APPEAR PLACED BY DEALERS OR RESELLERS OR DISTRIBUTERS.

PRICES FOR OUR PRODUCTS AND SERVICES MAY BE SUBJECT TO CHANGE WITHOUT NOTICE.

YOU AGREE TO PROVIDE CURRENT, COMPLETE AND ACCURATE PURCHASE AND ACCOUNT INFORMATION FOR ALL PURCHASES MADE AT OUR SITE AND TO UPDATE AND AMEND CONTACT AND PAYMENT DETAILS SO THAT WE CAN PROCESS YOUR ORDERS AND CONTACT YOU AS NECESSARY.

GIFT VOUCHERS

GIFT VOUCHERS ARE PHYSICAL, AND ONLY AVAILABLE IN STORE, FOR USE IN STORE. THEY ARE NOT PARTIALLY REDEEMABLE AND NO CASH CAN BE GIVEN AS CHANGE. THEY ARE VALID FOR 12 MONTHS FROM THE DATE OF ISSUE AND MAY BE USED ONCE. THE PLANT DEN ARE NOT LIABLE FOR LOST GIFT VOUCHERS.

PLANT SUBSCRIPTION

SUBSCRIPTIONS ARE A THREE MONTH COMMITMENT. AFTER THE FIRST THREE MONHTS YOU CAN CANCEL AT ANY TIME IN YOUR ACCOUNT. YOUR SUBSCRIPTION AUTOMATICALLY RENEWS EACH MONTH ON THE ORIGINAL PURCHASE DATE. BY PURCHASING A SUBSCRIPTION, YOU AGREE AND ACKNOWLEDGE THAT YOUR SUBSCRIPTION HAS AN INITIAL AND RECURRING PAYMENT CHARGE. YOU MUST NOTIFY THE PLANT DEN IF YOU WISH TO CANCEL YOUR SUBSCRIPTION. BY PURCHASING A SUBSCRIPTION, YOU HEREBY ACCEPT RESPONSIBILTY FOR ALL RECURRING CHARGES. MONTHLY CHARGES ARE NOT REFUNDABLE, EVEN IF YOU CANCEL MEMBERSHIP MID MONTH. ANY CANCELLATION OF SUBSCRIPTION BECOMES EFFECTIVE ON THE FIRST DAY OF THE IMMEDIATE FOLLOWING BILLING CYCLE.

PAYMENT METHOD

WE ARE A CASHLESS BUSINESS IN-STORE.

 PLEASE BE ASSURED OUR ONLINE CHECKOUT IS SECURE.

THANK YOU.