FAQs

HOW DO YOU DELIVER YOUR PLANTS?

WE USE DPD AND THEIR NEXT DAY SERVICE, THIS IS THE DAY FOLLOWING OUR SHIPMENT, NOT THE DAY FOLLOWING YOUR ORDER. YOU WILL RECEIVE AN EMAIL NOTIFICATION FROM US AND A FURTHER EMAIL FROM DPD CONTAINING TRACKING AND DELIVERY INFORMATION. PLANTS ARE SHIPPED TUESDAY TO THURSDAY, TO ENSURE THEY ARE NOT KEPT WITH THE COURIER OVER THE WEEKEND. (WE LOOK TO MINIMISE THE AMOUNT OF TIME YOUR PLANT SPENDS IN A DARK BOX) 

FOR OVERSIZED, SPECIMEN PLANTS, WE USE A PRIVATE COURIER. IF A PLANT REQUIRES SPECIAL HANDLING BY PRIVATE COURIER IT WILL BE STATED ONLINE, YOU WILL THEN NEED TO CONTACT THE PLANT DEN WITH YOUR POSTAL ADDRESS FOR A DELIVERY QUOTATION.

WHAT ABOUT YOUR PACKAGING?

WHEREVER POSSIBLE, WE USE BIODEGRADABLE OR RECYCLABLE PACKAGING AND ARE LIMITING PLASTIC WHILST AIMING TO ELIMINATE IT ALTOGETHER. WE USE FSC CERTIFIED CARDBOARD BOXES (PRODUCED FROM RESPONSIBLY MANAGED SOURCES) AND STARCH BASED PACKING PEANUTS THAT CAN BE COMPOSTED. (THEY ALSO DISSOLVE IN WATER) SOMETIMES WE USE PAPER CUSHIONING WRAP, AN ALTERNATIVE TO BUBBLE WRAP, WHICH MAY ALSO BE COMPOSTED, AND IS ITSELF MADE FROM RECYCLED PAPER-PRODUCT. WHERE HEAT PACKS ARE PURCHASED, THEIR CONTENTS CONSIST OF IRON POWDER, WATER, ACTIVATED CARBON, VERMICULITE, WOOD POWDER AND SALT. THESE ARE ENVIRONMENTALLY SAFE AND NON TOXIC AND CAN BE DISPOSED OF SAFELY ALONGSIDE HOUSEHOLD RUBBISH.

IS THIS PLANT HARMFUL TO PETS?

WE RECOMMEND THAT BEFORE BUYING A PLANT YOU SPEND SOME TIME RESEARCHING IT. PLANTS CAN CONTAIN VARYING LEVELS OF TOXICITY AND MAY NEED TO BE PLACED OUT OF REACH OF PETS AND SMALL CHILDREN.

WHY ISNT MY PLANT THE ONE PICTURED?

CHANCES ARE, YOU WILL NOT RECEIVE THE EXACT PLANT PHOTOGRAPHED. AS A LIVING THING, A PLANT WILL INEVITABLY EXHIBIT NATURAL AND NORMAL VARIATION.

WHEN WILL A PARTICULAR PLANT BE BACK IN STOCK?

UNFORTUNATELY, WE HAVE NO WAY OF KNOWING WHEN WE MIGHT BE ABLE TO RESTOCK SPECIFIC (ESPECIALLY RARE) PLANTS. FOR THE LATEST UPDATES, PLEASE FOLLOW US ON INSTAGRAM AND STAY TUNED TO OUR STORIES.

CAN YOU RESERVE A PLANT FOR ME?

IT IS NOT POSSIBLE TO RESERVE A PLANT, AS THEY SELL ON A FIRST COME FIRST SERVED BASIS.

WHY HAS THE PRICE OF A PLANT SUDDENLY GONE UP?

PLANT PRICES ARE SUBJECT TO CHANGE, LARGELY DEPENDING UPON THE SEASON AND AVAILABILITY. ADDITIONALLY, SINCE LEAVING THE E.U. WE EXPECT PLANT PRICES ARE LIKELY TO INCREASE.